I Hear What You Say, But What Are You Telling Me?

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I Hear What You Say, But What Are You Telling Me? authored by Barbara G. Madonik is a fascinating, original and invaluable toolkit filled with practical information and techniques for mediators who want to use nonberbal communication to their strategic advantage.

Employing a proven process, Barbara Madonik a communications expert, mediator and internal consultant reveals what it takes to understand, analyze and utilize nonverbal communication to greatly enhance the mediation process. Hardcover, 320 pages