Telephone Courtesy Pays Off II

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Purchase DVD English ($595.00)

Purchase DVD Spanish ($595.00)

Purchase DVD Portuguese ($595.00)

Online Streaming License? Call us ($0.00)

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Telephone Courtesy Pays Off II is an award winning telephone skills workshop with DVD. Maximize telephone skills and show the customers you care . Complete with video vignettes to help your customer care associates understanding the difficulties they will face with irate callers. We also cover challenges of voice mail and language barriers.

Key Training Points:

How to show callers your company cares
How to deal with telephone complaints
How to correctly deny requests
How to expedite telephone transfers and delays

Training Options:

DVD (20 Minutes) plus Leaders guide
Digital Streaming License