Who Cares?

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Who Cares? Customer Service training workshop with DVD for both internal and external customer service representatives illustrates through wrong way/right way vignettes the desired skills for excellent customer interactions. This program has easy to relate to vignettes set in the retail, hospitality, food service, banking and public sector

environments.

Office Version

Public Sector/Government Version

Four simple but critical cornerstones of excellent customer service:

Greet the customer
Respect the customer
Listen to the customer
Really help the customer

All of us are on the receiving end of bad customer service. We all know good customer service when we receive it and statistics are showing that the consumer is more and more using the companies that provide excellent customer service with each interaction. In reality most customer service representatives really do care, but they often neglect or fail to remember those basic behaviors that send that caring message to your clients. This training film provides a reminder of how we feel as customers when our encounters with customer service personnel goes badly. The vignettes are all too real, if not funny, customer service situations that we have experienced too often.

Training Options:

DVD (21 minutes) , Leader's Guide, PowerPoint Presentation on CD-Rom and Who Cares? handbook