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Secret, The: Customer Service Uncoverd
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The Secret: Customer Service Uncovered training program with DVD guides the viewer through customer service challenges honestly and pro-actively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from three different settings: technical support, banks and a retail environment.
KEY TRAINING
The Secret of Customer Service - explored through the following tips:
- How to be honest, tactful and empathetic
- How to build customer relationships
- How to prevent customers from walking away with a problem
- How to find your motivation,
- How to put yourself in your customer's shoes,
- How to keep your word,
- How to be honest,
- How to never let a customer leave with a problem,
- How to make every customer feel comfortable and build relationships.
- How to make even the most difficult customers feel welcomed and come back
Training Options:
- DVD (15 minutes) plus Leader's Guide This program is also available in Spanish and Portuguese
- Video Sreaming License
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