Service Excellence: A Time To Care

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Purchase DVD English ($395.00)

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A Time To Care: Service Excellence training program with DVD examines the main points to remember when you are involved in healthcare related customer relations. Key areas are face to face with patients, keeping in mind the importance of patient privacy and confidentiality, telephone etiquette, patient perception of your care and follow up.

Training Package includes: DVD (19 minutes) plus Leader's Guide and employee handbook. Additional handbooks available in packs of 10

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