Customer relations in healthcare reflects on the healthcare facility as a whole. Make sure your employees take time to care with service excellence!
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Essential safety training for healthcare workers on being aware of potential hazards in the workplace.
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Provides an overview of essential superviosry skills.
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Managing Healthcare Stress is designed to help healthcare workers cope with the stress and potential burnout of working in healthcare.
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Patient Confidentiality training for healthcare workers to respect patient's ipersonal information at all times.
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Why Didn't I Think of That teaches employees to challenge perspectives, keep an open mind and inspire others to share new ideas.
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A how to for meetings especially when they go off course,keeping goals on track, keep participants involved and techniques to resolve disagreements.
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Is your office like a jungle? Are your employees just a step away from an accident? This entertaining yet informing safety training program points out potential dangers.
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Best seller on the importance of working together effectively as a team to achieve goals.
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Wage & Hour Compliance walks us through the key aspects of the Fair Labor Standards Act and the question of exempt vs non-exempt employees and the respective wages.
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Social Media is used at a growing rate and many employees are blurring the lines between social and professional communication.Social Media: Reduce Your Risk provides clarity and how to formulate a company policy.
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This program draws our attention to how poor our listening habits can be and how we can improve our communication with others through identifying problems and overcoming bad listening habits.
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Dr. Marianne Jennings educates on the importance of speaking up when we notice a misstep in an area of corporate ethics and why it is everyone's responsibility.
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Bring your employees back to the basics with this new driving safety training program.
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The Newcomers gives employees an eye opening look at hazard recognition and prevention.
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Scenario filled program to help employees visualized what the HIPAA Privacy Rule covers and guidelines to protect patient privacy.
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Home Health Care Agencies HIPAA training for employees.
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Introduction to the HIPAA Privacy Rule. Perfect for staff education on measures that must be taken to protect patient privacy.
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Understanding the New FMLA provides an accessible, accurate and comprehensive summary of the FMLA and its changes.
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Front line of any organization is where customers are won and lost...for life! Point of Impact clearly demonstrates the steps your front line needs to take to keep customers coming back..again and again!
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Customer service can be challenging. This program provides insight into overcoming language barriers and other obstacles.
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This engaging program explains the newest mandate enforced by the FTC that can help put an end to the alarming problem of identity theft.
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Our personal information can be leaked through a security breach. Arm your employees with key training to offset further damage from within or outside your organization.
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Training course for managers on how to get better results from staff by improving communication skills. Going from fear and intimidation to an environment of support and leadership.
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Training workshop addressing the ADA Amendments Act of 2008. Help your managers stay in compliance.
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Appraisal training program showing how to prepare for and conduct plus right way/wrong way scenarios perfect for discussion during training session.
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Falls account for almost 300,000 workplace injuries. Equip your employees with the training to increase safety at work.
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Training workshop to help equip employees with the emotional tools needed to overcome stress or periods of crisis.
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Award winning classic to help Customer Service Reps handle those difficult calls.
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Do your employees understand about electronic mail and the legal issues involved when used? {Perfect as part of your onboarding/orientation for new employees and as a refresher for all employees.
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